Politique de remboursement

Return & Refund Policy

Dravion
Email: support@Dravion.shop
Website: Dravion.shop

Returns

At Dravion, we are committed to delivering premium-quality products and a great customer experience. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in original condition
All original tags and packaging must be included
Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

Gift cards
Final sale or clearance items
Undergarments or hygiene-sensitive products
Customized or personalized items

Return Process

To initiate a return, please contact us at support@Dravion.shop with:

Your order number
Reason for return
Photos (if the item is damaged, defective, or incorrect)

If approved, we will provide instructions on how to return your item.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection.

If approved:

Refunds will be issued to the original payment method
Processing time: 5–10 business days

Shipping costs are non-refundable.

Late or Missing Refunds

If you have not received your refund:

Check your bank account
Contact your credit card company
Contact your bank

If you still need assistance, contact us at support@Dravion.shop

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, please contact us at support@Dravion.shop

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery.

Include:

Your order number
Photos of the product and packaging

We will resolve the issue as quickly as possible.

Chargebacks & Shopify Payments Compliance

By purchasing from Dravion, you agree to this policy.

We strongly encourage customers to contact us before initiating a chargeback. We are committed to resolving disputes fairly and in accordance with Shopify Payments policies.